At BookkeepersNet, we are committed to protecting your privacy and the confidentiality of your personal and financial information. As a registered BAS Agent (No. 26213046) and professional bookkeeping service provider, we follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What information we collect
We may collect the following information to provide our services:
- Full name, business name and ABN
- Contact details (address, email and phone)
- Financial data, including bank transactions, payroll records and invoices
- Tax File Numbers (TFNs)
- Software login details (only with your consent)
When you use our website, we may also collect:
- The details you enter in our contact and enquiry forms (such as your name, email, phone and message)
- Information about how you use our website, collected through cookies and Google Analytics (such as pages visited, device type and approximate location)
2. Why we collect it
We collect your information to:
- Provide bookkeeping, BAS preparation and lodgment, and payroll services
- Respond to your enquiries
- Communicate with you about your business and BAS deadlines
- Send you our newsletter, if you have subscribed (you can unsubscribe at any time)
- Meet our legal and professional obligations
- Improve our website and services
3. Tax File Numbers
We only collect and use TFNs where the law allows, such as for payroll and BAS services. We handle TFNs in line with the Privacy (Tax File Number) Rule 2015 and never use them as a general identifier.
4. How we store and protect your information
Your information is stored securely using trusted platforms such as Xero, MYOB, QuickBooks, ClickUp, Google Drive and HubSpot. We take all reasonable steps to protect your data from loss, misuse, unauthorised access or disclosure.
We keep your information only for as long as we need it to provide our services and to meet our legal record-keeping obligations. After that, we securely delete or destroy it.
5. Disclosure of your information
We do not share your information with third parties unless:
- It is necessary to provide our services (for example, to your accountant or the ATO)
- You have given your consent
- We are required or authorised by law
6. Overseas storage
Some of the platforms we use, including HubSpot, Google, ClickUp and our accounting software providers, may store data on servers outside Australia, such as in the United States. We choose providers that have strong security and privacy protections in place.
7. Our website, forms and cookies
Our contact and enquiry forms are managed through HubSpot. Information you submit is stored in HubSpot so we can respond to you.
Our website uses cookies and Google Analytics (through Google Site Kit) to understand how visitors use the site. This information does not identify you personally. You can turn off cookies in your web browser settings.
8. Accessing and updating your information
You can ask to see the personal information we hold about you at any time. If you believe any information is wrong or out of date, please contact us and we will update it promptly.
9. Questions and complaints
If you have a question about this policy or want to make a complaint, please contact us at info@bookkeepersnet.com. We will respond within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Last updated: October 2026